Please read this brief guide to the terms and conditions of staying at M crown Hotel, and the terms and conditions for the usage of this internet site. Please allow up to 2 hours notice prior to your expected arrival for online bookings to be processed.
In these General Terms of Business, the following words shall mean:-
In these General Terms of Business, the following words shall mean:-
Hotel – M crown Hotel;
Client – the person, firm or company making a booking or staying at the Hotel.
Company – means the M crown Hotel.
2. APPLICATION OF TERMS
These terms apply to all bookings to the exclusion of all other terms and conditions except to the extent that specific terms apply for a particular booking and have been signed in writing by an Authorised Representative of the Company.
Confirmation of a booking by the Client is deemed acceptance of these terms.
The term Client and Guest shall be used interchangeably in the Terms of Business and reference to any one of them shall be deemed to include reference to the other.
All published prices include VAT at the current rate.
The Hotel reserves the right to alter prices for any reason up to the date of booking or up to 12 weeks prior to arrival, whichever is the later.
After such dates, prices may only be altered to reflect a change in the rate of VAT or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
All rooms and prices offered by the Hotel are subject to availability and the discretion of the Hotel Manager.
Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Client at a higher price where the Client requires such rooms.
Bookings must be guaranteed for the first night’s accommodation by a major credit or debit card, by payment of a deposit or by agreement in writing with a company, travel agent or hotel booking agency. At the discretion of the Hotel, full prepayment may be required. At least 3 working days are required to process credit and debit card payments and 5 working days to process cheque payments.
6. ARRIVAL AND DEPARTURE
Bedrooms are usually available from 2pm local time on the day of arrival. However, the Hotel is not in any way obliged to make bedrooms available to Clients at this time.
Departure is by 12 noon local time. Failure to check out by 12 noon local time will entitle the Hotel to charge an additional fee.
Where possible at times of high demand when bedrooms are not available at the check in time Clients may check in to the hotel and use all the Hotel facilities. However, it is subject to any rules and restrictions in place at the Hotel in respect of the use of such facilities, including but not limited to opening times, supervision of children and infants, while the accommodation is being prepared.
Clients who are aware that they will be arriving at the Hotel before 2pm local time should inform Reception prior to arrival, however, the Hotel cannot guarantee that bedrooms will be available at the time of arrival before 2pm unless booked from the previous day.
7. CANCELLATIONS, AMENDMENTS AND NON-ARRIVALS
No cancellation charge applies prior to 6pm(local time), up to 1 day prior to arrival. Beyond that time, the first night will be charged.
In the event of non-arrival after 2pm local time on the day that the Client is due to arrive at the Hotel and where the booking has been guaranteed, a charge equivalent to one night’s accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges.
The Hotel reserves the right to offset any amount payable for such cancellation against the Client’s credit or debit card without prior notice or the approval of the Client, where applicable
If the Hotel cancels before 12 noon local time on the scheduled day of arrival, the Hotel’s liability to the Client will be no greater than the amount paid by the Client in respect of the booking.
If the Hotel cancels the booking after 12 noon local time on the scheduled day of arrival, the Hotel’s liability will be limited to the charge for one night’s accommodation at the Hotel’s rate which applies at the time that the booking was made.
In the unlikely event that the Hotel does not, for any reason, have the required number and types of rooms available as per the booking, the Company reserves the right to relocate the Client to an alternative hotel of a similar standard in the same locality. The Company pays the extra and reasonable accommodation expenses incurred for equivalent accommodation (for the first night only) shall at the Company’s discretion. The acceptance of this alternative accommodation by the Client (which does not release the Client from its obligation to make payment to the Hotel in respect of the booking) shall be in lieu of all other liabilities or obligations, which are hereby expressly excluded. The Client acknowledges that neither the Company nor the Hotel accept any liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client.
A cancellation number will be provided at the time of cancellation and this should be retained for future reference.
Cancellations and amendments for bookings made online can be made via the M crown Hotel website at www.mcrownhotel.com. When the booking is confirmed, a reservation number and access code will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment.
Settlement of the bill in full, less any advance payments, must be made prior to departure from the Hotel.
Upon arrival the Hotel reserves the right to request pre-authorization of the Client’s credit or debit card or, where payment is to be by cash, request the client to place cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked.
All major credit and debit cards are accepted. Personal cheques are not accepted. Company cheques are not accepted without prior clearance. The Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time, may only forward accounts for payment on completion. Credit facilities are not offered to private individuals.
All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 7 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected.
The Hotel may charge interest at a rate of 4 percentage points per year above the Barclays Bank base rate on any outstanding balance before and after judgement.
Children aged 15 years and under must be accompanied by a responsible adult at all times to ensure that the children’s behaviour is appropriate for other guests within the Hotel.
At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.
10. ROOMS FOR DISABLED GUESTS
A number of hotels offer modified facilities for use by Guests with disabilities.
11. DOGS AND OTHER PETS
The hotel does not accept pets.
The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, Guests or representatives, who must take all steps for corrective action as requested by the Hotel.
In the event of failure to comply with management requests, the Hotel may terminate the booking, stop any event immediately and / or ask the Client to vacate the Hotel premises immediately without being liable for any refund or compensation.
All bedrooms at this Hotel have been designated non-smoking. Should you choose to smoke in your room the Hotel reserves the right charge you 75.00 to cover the cost of cleaning the room and for the disruption caused.
13. RIGHT OF REFUSAL
The Hotel reserves the right to refuse a Client, Guest or representative entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.
14. STATUTORY REQUIREMENTS
The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
Other than, for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Client is limited to the price of the booking.
The Hotel does not accept any responsibility for the Client’s personal property nor those of its guests, employees, representatives, invitees or contractors including gifts, presents, seminar, conference, exhibition, or other corporate presentation material or such other items brought by the Client, its employees, Guests, representatives, invitees or contractors to the Hotel (cumulatively referred to as the “Client’s Property”). The Hotel may, at the request of the Client, provide personnel to assist in carrying, directing, placing, installing or setting up (as the case may be) the Client’s Property. The Hotel will not assume custody or control of such articles, which remain on Hotel premises at the owners’ risk. In such an instance, the Client acknowledges and accepts that the Client shall remain responsible for the Client’s Property and shall not hold the Hotel liable in any manner whatsoever.
The content of each page of this Internet site is the property of M crown.
No part of our internet site may be reproduced, displayed or republished in any form without prior consent, except that permission is granted to a user to print or photocopy individual articles or entire pages from our Internet site, if this is for personal use only.